Terms of service

Pure Vessel – Terms & Conditions

Welcome to Pure Vessel — where timeless design meets everyday elegance. We specialize in premium glassware, drinkware, and tabletop essentials crafted to elevate the moments that matter most.

By accessing our website or placing an order, you agree to the Terms & Conditions outlined below. Please read them carefully.

1. Definitions

Consumer:
An individual purchasing products for personal, non-commercial use.

Distance Contract:
A purchase made through our website without physical interaction.

Durable Medium:
Any method that allows information to be stored unchanged, such as email.

2. Applicability

These Terms apply to all purchases made through the Pure Vessel website.

By placing an order, you confirm that you have read and agreed to these Terms.

If any provision is unclear, interpretation will be made in favor of the consumer.

3. Company Information

Business Name:

Registered Address:

Registration Number:

4. Our Offer

At Pure Vessel, we are committed to:

  • Providing high-quality glassware and drinkware for modern homes

  • Offering elegant wine glasses, tumblers, cocktail glasses, carafes, and tabletop essentials

  • Displaying accurate product descriptions and realistic product imagery

  • Maintaining transparent pricing, including taxes and shipping fees at checkout

  • Keeping product availability updated whenever possible

5. Order Process

Orders are confirmed after full payment is received.

You will receive a confirmation email after checkout.

Payments are securely processed via trusted third-party payment providers.

Pure Vessel reserves the right to cancel orders due to fraud suspicion, pricing errors, or stock availability issues.

6. Right of Withdrawal

Eligible items can be returned within 14 days of delivery.

To qualify:

  • Items must be unused

  • Items must be returned in original packaging

  • Items must be in resellable condition

7. Returns & Refunds

Return shipping costs are the customer's responsibility unless the product is defective, damaged during transit, or incorrect.

Items must be returned in original condition.

Approved refunds will be issued to the original payment method.

8. Pricing

All prices are listed in USD.

Pure Vessel reserves the right to correct pricing errors at any time.

International customers are responsible for customs duties or import taxes where applicable.

9. Product Quality & Warranty

All products undergo quality inspection before shipment.

Please note:

  • Product colors may slightly vary due to lighting or screen differences

  • Minor variations may occur due to the nature of glass manufacturing and craftsmanship

  • Small bubbles, subtle marks, or natural variations may be present in certain handcrafted glass products and are not considered defects

Issues must be reported within 14 days of delivery.

Warranty does not cover:

  • Misuse or improper handling

  • Accidental breakage

  • Normal wear and tear

  • Damage caused by drops, impacts, or excessive force

  • Damage caused by improper cleaning or storage

  • Thermal shock resulting from sudden temperature changes

10. Shipping & Delivery

Orders are shipped to the address provided at checkout.

Delivery may take up to 30 business days depending on destination and logistics conditions.

Delays may occur due to customs processing, shipping carriers, weather conditions, or high order volumes.

If delivery fails, Pure Vessel may offer a replacement or refund where applicable.

11. Payments

Full payment is required at checkout.

We accept major credit cards, debit cards, PayPal, and other secure payment methods.

For payment-related issues, please contact our support team promptly.

12. Complaints & Customer Support

Please report any issues within 7 days of receiving your order.

Our support team aims to respond within 14 business days.

Valid complaints may be resolved through:

  • Replacement

  • Refund

  • Store credit, where applicable

13. Dispute Resolution

Pure Vessel aims to resolve disputes fairly and efficiently. If unresolved, disputes may be referred to an independent mediator where applicable.

14. Force Majeure

Pure Vessel is not responsible for delays or failures caused by circumstances beyond our control, including:

  • Natural disasters

  • Shipping carrier disruptions

  • Supply chain interruptions

  • Government restrictions

  • Customs delays

15. Governing Law

These Terms are governed by applicable laws, unless local consumer protection laws provide otherwise.

16. Changes to Terms

Pure Vessel reserves the right to update these Terms & Conditions at any time.