Pure Vessel – Return & Refund Policy

At Pure Vessel, we are committed to delivering beautifully crafted glassware and drinkware designed to elevate everyday moments. If something isn't right with your order, we're here to help with a fair, transparent, and hassle-free resolution.

✅ Eligibility for a Refund

You may request a return or refund within 14 days of receiving your order if:

• You contact us within the eligible return period

• The item is unused and in its original packaging

• The item arrived damaged, defective, or incorrect

• The product is returned in resellable condition

🚫 Non-Refundable Items

We do not accept returns for:

• Items that have been used, washed, or altered after delivery

• Items returned without original packaging

• Custom-made, personalized, or made-to-order products

• Final sale or discounted items

• Products marked as non-returnable at checkout

• Items damaged due to misuse, accidental breakage, improper handling, or excessive force

📝 How to Request a Return

To initiate a return, please contact our support team and provide:

• Your order number

• A brief explanation of the issue

• Clear photos of the product and packaging, where applicable

Providing photos helps us process your request more efficiently, especially for fragile glassware items.

🔄 Return & Refund Process

1. Review & Approval

Our team will review your request and may request additional information if necessary.

2. Return Instructions

If your return request is approved, we will provide:

• Return address details

• Shipping instructions

📦 Return shipping costs are the customer's responsibility unless:

• The item is defective

• The item arrived damaged during transit

• The wrong item was delivered

3. Refund Issuance

Once your return has been received and inspected:

• Your refund will be issued to the original payment method

• Processing time is typically 5–7 business days, depending on your payment provider

📌 Important Notes

• All returns must be approved before being sent back

• Items must be returned in their original condition and packaging

• Original shipping charges are non-refundable unless the item is faulty or incorrect

• Returns showing signs of use, damage, missing components, or missing packaging may be rejected

• Excessive, abusive, or suspicious return requests may be declined at our discretion

🥂 Damaged Glassware

While we take exceptional care when packaging fragile products, glassware can occasionally be damaged during transit.

If your item arrives damaged:

• Contact us within 48 hours of delivery

• Provide clear photographs of the damaged item, packaging, and shipping label

Our team will assess the issue and arrange a replacement or refund where appropriate.

💬 Need Help?

We're here to make your experience with Pure Vessel as seamless as possible.

If you have any questions regarding returns, refunds, or damaged shipments, please visit our Contact Us page and our support team will be happy to assist you.